PROMOTION OF ACCESS TO INFORMATION ACT (PAIA) MANUAL

Prepared in terms of Section 51 of the Promotion of Access to Information Act, No. 2 of 2000 (as amended)

1. Introduction

This manual has been prepared in accordance with the requirements of the Promotion of Access to Information Act, 2 of 2000 ("PAIA"). PAIA gives effect to the constitutional right of access to information held by the State and private bodies that is required for the exercise or protection of any rights.

This manual provides a reference guide to enable members of the public to access information held by Engel & Völkers Southern Africa (Pty) Ltd, subject to justifiable limitations.

2. Company Information and Contact Details

Information Details

Company Name Engel & Völkers: Southern Africa (Pty) Ltd

Registration Number: 2007/0129771/07

Nature of Business - Real Estate Company

Chief Executive Officer Mr Craig McLaren Hutchison

Physical Address: 1st Floor, Needwood House, Broadacres Shopping Centre, Cedar Road, Fourways, Johannesburg

Postal Address: Same as physical address

Telephone Number 011 465 0410 \

Mobile Number 083 630 8683

Email Address craig.hutchison@engelvoelkers.com

Website www.engelvoelkers.com

3. Guide on How to Use PAIA (Section 10)

A guide to assist individuals on how to exercise their rights under PAIA is available from the South African Human Rights Commission (SAHRC).

SAHRC Contact Information:

• Tel: 011 877 3600

• Email: paia@sahrc.org.za

• Website: https://www.sahrc.org.za

• Address: Braampark Forum 3, 33 Hoofd Street, Braamfontein, Johannesburg, 2017

4. Records Automatically Available Without a PAIA Request

The following records are available without needing to formally request access under PAIA:

• Company brochures and marketing material

• License application information

• Real estate listings and services

• Press releases and public statements.

• Company website content

• Newsletters and articles

These can be accessed via the Engel & Völkers Southern Africa website or by contacting the head office.

5. Records Available in Terms of Other Legislation

Certain records are available in terms of legislation including but not limited to:

• Companies Act, 71 of 2008

• Basic Conditions of Employment Act, 75 of 1997

• Employment Equity Act, 55 of 1998

• Labour Relations Act, 66 of 1995

• Income Tax Act, 58 of 1962

• Skills Development Levies Act, 9 of 1999

• Occupational Health and Safety Act, 85 of 1993

• Broad-Based Black Economic Empowerment Act, 53 of 2003

• Protection of Personal Information Act, 4 of 2013 (POPIA)

• Electronic Communications and Transactions Act, 25 of 2002

• Estate Agency Affairs Act, 112 of 1976 (as amended)

• Financial Intelligence Centre Act, 38 of 2001

6. Records Held by Engel & Völkers Southern Africa (Pty) Ltd

6.1 Human Resources Records

• Employment contracts

• Employee records

• Payroll and leave information.

6.2 Financial Records

• Annual financial statements

• Tax documents

• Invoices and payment records

6.3 Operational Records

• License agreements and related documentation

• Internal policies and procedures

• Marketing and advertising material

6.4 Client and Licensee Records

• License applications

• Communications with Licensee’s

• Real estate transaction documentation (where applicable)

6.5 Legal and Governance Records

• Company registration documents

• Board resolutions

• Statutory compliance records

7. Procedure to Request Access to Records

To access any record not automatically available, a requester must complete Form 2 as prescribed in the PAIA Regulations.

Submit the completed request to:

• Attention: Mr Craig McLaren Hutchison

• Email: craig.hutchison@engelvoelkers.com

• Post or Hand Delivery: 1st Floor, Needwood House, Broadacres Shopping Centre, Cedar Road, Fourways, Johannesburg

Fees:

A request fee and access fee may be charged. The requester will be informed of the applicable fee before the request is processed.

8. Grounds for Refusal of Access

Access to certain records may be refused under the provisions of Chapter 4 of PAIA, which includes (but is not limited to):

• Protection of the privacy of a third party

• Commercial confidentiality

• Protection of the safety of individuals or property

• Legal privilege

• Protection of research information

9. Availability of This Manual

This manual is available for inspection at the Engel & Völkers Southern Africa head office during normal business hours. It is also:

• Available on request via email

• Published on the company website: www.engelvoelkers.com

• Available from the South African Human Rights Commission

10. Signed by Head of the Entity

Name: Mr Craig McLaren Hutchison

Designation: Chief Executive Officer

Date: 20 June 2025